Rocksport Activities

• Rocksport activity vouchers are valid for 12 months from the date of purchase and must be taken within this period.
• Some activities are only available at certain times of the year due to weather, so please check this at the point of purchase and on booking.
• If you are unable to attend on any of the dates given, within the validity period, Cheddar Gorge & Caves may offer you an alternative activity option.
• All purchases of Rocksport activities and Rocksport Gift Vouchers are non-refundable and non-transferable.
• We strongly recommend you book a minimum of 2 weeks before your visit; however, due to high demand on certain products and specific times of year, we suggest you book a date further in advance to avoid disappointment.
• Please ensure you view the specific information for each activity, online before making your purchase.
• All of our Rocksport activities are subject to availability.
• Cheddar Gorge & Caves reserves the right to ask any participant to leave the activity should they behave in an inappropriate or unsafe manner and no refunds will be offered. Activity-specific safety rules are available on the website and upon request.
• If you purchase an undated Rocksport activity gift voucher, these cannot be exchanged for cash and no change will be given.
• When your online purchase has been completed, you will receive a confirmation email with a booking reference number. Please ensure that this is kept safe and to-hand when booking in a date, and when visiting the gorge. - Alternatively, please ensure it is passed on to the recipient, if bought as a gift.
• It is the responsibility of the purchaser to ensure that the information you have supplied to us is accurate prior to making a purchase.
• If you have purchased a Rocksport activity gift voucher, you must book an activity date in advance. Should you arrive with no specific date booked then the Cheddar Gorge & Caves team will endeavour to offer an available activity on that day, if nothing is available on the day, you can book your activity in for a future date.
• Cheddar Gorge & Caves reserves the right to withdraw, amend or substitute any activities, attractions, experiences or offers without prior notice where circumstances beyond its reasonable control make this necessary. In such circumstances, no liability shall attach for any variation or withdrawal.

Rocksport Gift Vouchers

• Rocksport Gift Vouchers can be redeemed against one of any Rocksport activity, inclusive of Caving, Climbing or Black Cat Free Fall.
• Rocksport Gift Vouchers can be purchased for an Adult or Child. Age restrictions apply.
• Rocksports activities are subject to availability on any given day and as such, if you have a preferred activity selection we strongly recommend booking as far in advance as possible to avoid disappointment.

Cancellation or changes to the booking by the customer or Cheddar Gorge & Caves

• Cheddar Gorge & Caves requires Rocksport participants to reach us at least 15 minutes in advance of their activity start time.
• Every participant is required to complete a Participation Risk Acknowledgment Form before taking part in a Rocksport Activity. Guests who do not sign a Participation Risk Acknowledgement Form, or do not comply with any of the terms set out within the form or the Safety Rules, may be refused entry or prohibited from taking part in Rocksport activities. Spectators and / or supervising guests may also be required to sign a Spectator or Supervisor Rick Acknowledgement Form.
• Cheddar Gorge & Caves reserves the right to cancel your activity with no refund if you arrive more than 10 minutes after your pre-booked time.
• Once an activity has begun it will be at the discretion of Cheddar Gorge & Caves’ Rocksport team to determine if it is possible for latecomers to join the activity.
• Cheddar Gorge & Caves cannot be held responsible for the weather, and activities will usually go ahead under normal conditions. However in circumstances where the experience is cancelled by the Rocksport team due to weather constraints, an alternative date or activity will be arranged.
• Cheddar Gorge & Caves reserves the right to alter the itinerary of activities on any given day due to rock fall or other natural occurrences around the gorge, but will ensure that if so, this activity is replaced with another similar one or an alternative date will be arranged.
• Cheddar Gorge & Caves reserves the right to alter dates, times and prices or facilities for any reason without any prior notice.
• The management reserves the right to develop the gorge and caves areas or make alterations and improvements. We apologise in advance for any inconvenience caused.
• Cheddar Gorge & Caves reserves the right to reschedule any booked dates for Rocksport activities and will provide as much notice as possible; however in exceptional circumstances this cannot always be guaranteed.
• If a Rocksport activity is cancelled by Cheddar Gorge & Caves then an alternative date or activity will be arranged.
• Once the Rocksport activity date has been booked, it cannot be rescheduled and is non-refundable unless due to exceptional circumstances: eg: serious illness/injury, pregnancy or bereavement. This is at Cheddar Gorge & Caves’ discretion.
• If for any reason the ownership of the Rocksport activity voucher is in contention, we will automatically defer the ownership to the purchaser whose details were given on payment.
• Guest participation in Rocksport activities is voluntary and by participating guests acknowledge that they are aware of the risks involved. Cheddar Gorge & Caves accepts no responsibility and will not be liable for any loss, damage (including loss or damage to property) or injury arising from or in connection with Rocksport activities, as a result of the guest's failure to comply with safety recommendations and instructions from the Rocksport team. Cheddar Gorge & Caves does not, however, exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of Cheddar Gorge & Caves.
• It is advised that participants hold their own personal sports or activity insurance when taking part in high-risk adventure activities. However, this is at each individual’s discretion as to whether they choose to cover themselves, and is not a prerequisite of participating in Rocksport activities.

• Each activity carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our Rocksport team turning you away on the day.
• Each activity, if being taken by children under 16 years of age requires at least one supervising adult over the age of 18 (1:9 ratio). For Junior Adventure Caving, there should be at least two supervising adults if more than six children are taking part (1:6, 2:8 ratios).
• There will be no refunds offered if you do not adhere to age or supervision restrictions.
• It is up to the individual to assess their own fitness levels for each activity, as some do require a degree of strength and mobility. If you are uncertain, please get in touch and discuss the activities with the team.
• Cheddar Gorge & Caves reserves the right to ask you not to continue with an experience if we feel you are not physically or mentally able to participate and pose a risk to yourself, other participants or Rocksport instructors.
• It is also up to the individual to make Cheddar Gorge & Caves aware in writing of any serious health complaint that may put themselves or others at risk.
• Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved. Please contact Cheddar Gorge & Caves with any special requirements before booking to find out the most suitable activities available.
• If you do not book in your Rocksport activity to take place within the given 12 months validity, the voucher will become void and cannot be extended, refunded or transferred.
• Each Rocksport activity has a maximum capacity of ten participants. Unless you have purchased ten individual vouchers, or an exclusive session, it is very likely you will be sharing the activity with others. Please consider whether you are happy to share the experience. We encourage sympathetic language and behaviour in situations that call for it (for example, we will not allow overt profanity or adult themed language between participants if there are children present). We also encourage camaraderie and support amongst the group, particularly in instances where participant may be feeling nervous.
• Each of the Rocksport activities have certain requirements from participants, such as maximum or minimum height, chest size, weight etc... There are also specific clothing requirements for each activity. On each activity web page you can view these requirements in full. Please ensure you have considered all of these before purchasing or booking. Cheddar Gorge & Caves cannot be responsible if you are not deemed able to take part in your activity due to not fulfilling one of these stated requirements. No refunds will be given in these instances, but as a gesture of goodwill, your activity vouchers can be exchanged for Cheddar Gorge & Caves Day Tickets for that date.