Need to know

We want you to have the best possible day with us so below is some key information you may need to know -

• Day Tickets are valid for a single day and are date specific
• Online tickets must be booked by midnight (GMT) on the day before your intended visit to receive the discounted rate. Tickets can still be purchased on the day, but the discount will not apply.

• You will receive a booking confirmation email which is also your ticket. Tickets can be added to your Apple or Google wallet. 

• We are unable to accept Tesco Clubcard paper vouchers. Tesco Clubcard Vouchers may be used online only.
• Blue Peter badges, Tesco Clubcard printed vouchers and other offline promotional/discount codes cannot be used in conjunction with tickets purchased online.
• Cheddar Gorge and Caves operates a policy of no refunds or exchanges for tickets booked online.
• Some activities and events may incur additional charges.
• Please note, we are only accepting debit card/credit card/smartphone payments on site.
• Cheddar Gorge and Caves accepts all major credit and debit cards except Diners Club.
• If you’re pre-booking a visit for a group of 15 or more paying guests you are eligible for discounted group rates. Groups of 15-32 people can book online here. Groups of 32+ please call us on 01934 742343 to book your group.
• Cheddar Gorge and Caves welcomes visitors with disabilities. Essential Companion tickets are available free if the person you are accompanying has either an Access Card or a Longleat Digital Access Pass with a +1 symbol. For Access Card information, please visit our Safety and Accessibility page.
• Additional Essential Companion tickets are available upon request. If more than one carer is required per individual, please contact our guest services team on info@cheddargorge.co.uk once you have made your booking.
• If you are a Longleat member (annual pass holder) you do not need to pre-book a Day Ticket online but can do so here. This is where you can pre-book member-discounted activities and events, as well as family and friends tickets.
• Cheddar is dog friendly. All well-behaved dogs on leads are welcome.
• For opening times, please click here.

• Please telephone 01934 742343 if you would like to change the date of your visit. A £5 administration fee per ticket will be applied for a change of date.

• A minimum of 48 hours notice is required before your original intended date of visit to ensure a change of date can be made.

• A change of date cannot be made after your original intended visit date has passed.

• The date of visit can only be changed within the same year as the original intended visit.

• Full Tesco Clubcard terms and conditions can be found here.
• Tesco vouchers may only be used towards Day Tickets and not against other items such as guide books.
• Clubcard vouchers cannot be used in conjunction with any other discount, offer, scheme or promotion and cannot be exchanged in whole or part for cash.
• No change will be given if the value of the vouchers is greater than the cost of the ticket(s). However, any shortfall can be paid by credit/debit card.

• Day Ticket Gift Vouchers are valid for standard opening times and dates - please click here or details. 
• Not to be used in conjunction with any other promotions and cannot be used to upgrade to a membership or any other ticket.
• Voucher to be given up at a point of purchase.
• Not for resale.
• Voucher value £0.0001.
• Cheddar Gorge & Caves reserves the right to close to the public, withdraw any attractions, altar times, prices and events or services without notice.
• Additional events and products can incur fees.

Thank you for using the system, which will enable you to order and pay for your tickets now, and collect them on the day of your visit.

Please note the following information before booking:

• Online tickets must be booked by midnight (GMT) on the day before your intended visit to receive the discounted rate. Tickets can still be purchased on the day, but the discount will not apply.

• Child rates apply to children aged 5-15 years. Under 5's go free.

• Cheddar Gorge and Caves operates a policy of no refunds or exchanges for tickets booked online.

• Gorge and Cave Day Tickets purchased online are valid for the selected date only. Please contact info@cheddargorge.co.uk if you would like to change the date of your visit.

• Special rates apply to educational groups, youth groups such as cub scouts and brownies, Group Travel Organisers, Tour Operators are available on application. Contact Cheddar Gorge & Caves on 01934 742 343 for further information.

• Cheddar Gorge & Caves welcomes visitors with disabilities and special needs. Please check the 'need to know' sections of each attraction as those with severely restricted mobility will find much of Cheddar Gorge & Caves inaccessible including the caves, the Gorge Walk and the Lookout Tower. A carer can enter Cheddar Gorge and Caves free of charge when accompanying a guest with additional needs.

• Online discounts may be introduced at certain times of year via special promotional codes. These will be at Cheddar Gorge & Caves' discretion. Cheddar Gorge & Caves will withdraw any promotional codes if Cheddar Gorge & Caves believes that they are abused in any way including promotion on auction sites such as ebay.

• Possession of the E-Ticketing Booking Confirmation will be regarded as proof of purchase and will entitle you to the relevant number and type of tickets purchased.

• Credit card transactions are made on a separate secure server with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation.

• Special events may occasionally necessitate restricted access or additional charges to Cheddar Gorge & Caves.

• Dogs are welcome.

• Cheddar Gorge & Caves reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice.

• Cheddar Gorge & Caves reserves the right to request further identification at the point of entry.

• Cheddar Gorge & Caves reserves the right to refuse entry.

• If you have any queries with regard to the Cheddar Gorge & Caves E-ticketing system then please call 01934 742 343 or email info@cheddargorge.co.uk.

• A valid Annual Membership admits the named person to Longleat and Cheddar Gorge & Caves during normal opening hours on valid dates for 12 months from the date of issue. 

• Digital Annual Membership cards will be issued immediately and can be saved to your Apple or Google wallet. Physical membership cards can be issued on request and collected from The Hub at Longleat or Guest Services at Cheddar Gorge. 

• During busy periods we want to ensure that all our visitors, including members, have a great experience. In order for us to allow access into the park for as many members as possible we require online prebooking on peak dates. An Annual Membership reservation is a £1 per person charitable donation. With all money going straight to good causes such as TUSK and Koala Life. 

• Longleat reserves the right to add extra excluded dates at any time. Any affected dates will be posted on longleat.co.uk 

• An Annual Membership is specific to the named person and is not transferable for any reason 

• Upgrades from a day ticket to membership are only available on Park during a visit. Please visit the Hub in Main Square (Longleat) or Guest Services (Cheddar Gorge) during your visit. Backdated upgrades are not available. 

• If you visit without your Annual Membership card you may be asked to pay the normal admission price, which is non-refundable 

• Longleat reserves the right to withdraw an Annual Membership or refuse renewal of a membership at any time 

• Lost membership cards can be replaced at an additional charge of £10 per lost card. Replacement cards can only be issued in person at Longleat 

• Some events can incur an additional fee on top of the Annual Membership cost 

• Some attractions or special events may not be included in the Annual Membership

• Children must always be accompanied by a responsible adult 

• Annual Membership offers and discounts cannot be used in conjunction with any other offer or promotion 

• The purchase of an Annual Membership is non-refundable 

• Annual Membership is not for resale and cannot be transferred 

• Longleat reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice 

• Entry is subject to the standard terms and conditions. Opening times and days vary throughout the year. Please ensure that you check our opening dates and times before commencing your journey 

• 10% discount in food outlets applicable for up to 4 people per transaction 

• 10% discount in gift shops 

• 20% discount on Longleat VIP Experiences applicable to card holder plus one guest 

• 20% discount on Day Tickets for Friends and Family valid for a maximum of 4 people, valid with printable voucher only. Voucher cannot be used in conjunction with any other offer, promotion, or online ticket purchase 

• Pre-booked Day Tickets are valid for a single day and are date specific 

• If you wish to cancel any member reservations, email information@longleat.co.uk with your booking reference number. Please note that we are not able to process refunds for charitable donations or move the date. 

Longleat is an attraction offering a range of experiences for children, young people and their families to enjoy; we are committed to protecting the welfare of children and vulnerable adults and ensuring it is a safe environment for all who visit us.

We do not knowingly permit any individual, who is a convicted child sex offender or subject to Statutory Notification Requirements or any associated restrictions, to visit. Decisions regarding attendance for individuals subject to notification requirements are made exclusively by statutory agencies (police, probation, and courts). Where restrictions or exclusion zones are in place, these must be adhered to. The individual is legally required to comply with those prohibitions.

Any attempt to attend in breach of statutory restrictions will be reported immediately to the relevant authorities.

We appreciate your understanding of our safeguarding responsibilities which are in addition to our terms and conditions of entry. Our policy is available on request.

• Please arrive by at least 9.45am - this activity begins at 10am and lasts approximately 90 minutes.
• For ages 8 years and over. Children up to, and including, the age of 15 must be accompanied by an adult of 18 years or over.
• 16 and 17 year olds may participate without adult supervision. One adult may supervise up to nine children.
• Minimum weight 20kg / 3.2 stone. Maximum weight 130kg/ 20 stone.
• Waist size up to 120cm
• Leg loops up to 75cm.
• Minimum head size 48cm / 19 inches. Maximum head size 61cm / 24 inches.
• If you are a Longleat member (annual pass holder), you can enjoy a 20% discount by booking online or by calling guest services on 01934 742 343. Each participant in Rocksport activities must bring with them a valid membership card to show on arrival.
• Unless you’ve booked as an Exclusive Group, your experience will be shared with others (up to 10 people in total for each activity).
  You can book an Exclusive Group Session here or by calling Guest Services on 01934 742 343.
• If you have any special requirements, please contact us on 01934 742343 to discuss these in advance.
  
  

• Rocksport activities last approximately 90 minutes. Please arrive at least 15 minutes before your session start time.
• For ages 13 years and over. Children up to, and including, the age of 15 must be accompanied by an adult of 18 years or over.
• 16 and 17 year olds may participate without adult supervision. One adult may supervise up to nine children.
• Minimum weight 20kg / 3.2 stone. Maximum weight 130kg/ 20 stone.
• Waist size up to 120cm
• Leg loops up to 75cm.
• Minimum head size 48cm / 19 inches. Maximum head size 61cm / 24 inches.
• If you are a Longleat member (annual pass holder), you can enjoy a 20% discount by booking online or by calling guest services on 01934 742 343. Each participant in Rocksport activities must bring with them a valid membership card to show on arrival.
• Unless you’ve booked as an Exclusive Group, your experience will be shared with others (up to 10 people in total for each activity).
  You can book an Exclusive Group Session here or by calling Guest Services on 01934 742 343.
• If you have any special requirements, please contact us on 01934 742343 to discuss these in advance.
  
  

• Please arrive by at least 9.45am - this activity begins at 10am and lasts approximately 90 minutes.
• For ages 8 years and over. Children up to, and including, the age of 15 must be accompanied by an adult of 18 years or over.
• 16 and 17 year olds may participate without adult supervision. One adult may supervise up to nine children.
• Waist size up to 120cm
• Leg loops up to 75cm.
• Minimum head size 48cm / 19 inches. Maximum head size 61cm / 24 inches.
• If you are a Longleat member (annual pass holder), you can enjoy a 20% discount by booking online or by calling guest services on 01934 742 343. Each participant in Rocksport activities must bring with them a valid membership card to show on arrival.
• Unless you’ve booked as an Exclusive Group, your experience will be shared with others (up to 10 people in total for each activity).
  You can book an Exclusive Group Session here or by calling Guest Services on 01934 742 343.
• If you have any special requirements, please contact us on 01934 742343 to discuss these in advance.

• Rocksport activities last approximately 90 minutes. Please arrive at least 15 minutes before your session start time.
• For ages 13 years and over. Children up to, and including, the age of 15 must be accompanied by an adult of 18 years or over.
• 16 and 17 year olds may participate without adult supervision. One adult may supervise up to nine children.
• Waist size up to 120cm
• Leg loops up to 75cm.
• Minimum head size 48cm / 19 inches. Maximum head size 61cm / 24 inches.
• If you are a Longleat member (annual pass holder), you can enjoy a 20% discount by booking online or by calling guest services on 01934 742 343. Each participant in Rocksport activities must bring with them a valid membership card to show on arrival.
• Unless you’ve booked as an Exclusive Group, your experience will be shared with others (up to 10 people in total for each activity).
  You can book an Exclusive Group Session here or by calling Guest Services on 01934 742 343.
• If you have any special requirements, please contact us on 01934 742343 to discuss these in advance.

• Rocksport activities last approximately 90 minutes. Please arrive at least 15 minutes before your session start time.
• Participants can take as many jumps as time and nerves allow.
• For ages 11 years and over. Children up to, and including, the age of 15 must be accompanied by an adult of 18 years or over.
• 16 and 17 year olds may participate without adult supervision. One adult may supervise up to nine children.
• One supervising adult can accompany all the children on a booking for free; other adults will need to have a ticket for the cave.
• Minimum weight 20kg / 3.2 stone. Maximum weight 130kg /20 stone.
• Minimum torso size 35cm / 13.8 inches. Maximum height 2m / 78 inches.
• Maximum leg measurement 77cm / 30 inches. Maximum waist 120cm / 47 inches.
• Minimum head size 48cm / 19 inches. Maximum head size 61cm / 24 inches.
• If you are a Longleat member (annual pass holder), you can enjoy a 20% discount by booking online or by calling guest services on 01934 742 343. Each participant in Rocksport activities must bring with them a valid membership card to show on arrival.
• Unless you’ve booked as an Exclusive Group, your experience will be shared with others (up to 10 people in total for each activity).
  You can book an Exclusive Group Session here or by calling Guest Services on 01934 742 343.
• If you have any special requirements, please contact us on 01934 742343 to discuss these in advance.

• Rocksport activity vouchers are valid for 12 months from the date of purchase and must be taken within this period.
• Some activities are only available at certain times of the year due to weather, so please check this at the point of purchase and on booking.
• All purchases of Rocksport activities and Rocksport Gift Vouchers are non-refundable and non-transferable.
• We strongly recommend you book a minimum of 2 weeks before your visit; however, due to high demand on certain products and specific times of year, we suggest you book a date further in advance to avoid disappointment.
• Please ensure you view the specific information for each activity, online before making your purchase.
• All of our Rocksport activities are subject to availability.
• Cheddar Gorge & Caves reserves the right to ask any participant to leave the activity should they behave in an inappropriate or unsafe manner and no refunds will be offered. Activity-specific safety rules are available on the website and upon request.
• If you purchase an undated Rocksport activity gift voucher, these cannot be exchanged for cash and no change will be given.
• When your online purchase has been completed, you will receive a confirmation email with a booking reference number and QR code. Please ensure this is kept safe and to hand when you arrive for ahead of your session.
• It is the responsibility of the purchaser to ensure that the information you have supplied to us is accurate prior to making a purchase.
• If you have purchased a Rocksport activity gift voucher, you must book an activity date in advance. Should you arrive with no specific date booked then the Cheddar Gorge & Caves team will endeavour to offer an available activity on that day, if nothing is available on the day, you can book your activity in for a future date.
• Cheddar Gorge & Caves reserves the right to withdraw, amend or substitute any activities, attractions, experiences or offers without prior notice where circumstances beyond its reasonable control make this necessary. In such circumstances, no liability shall attach for any variation or withdrawal.

Rocksport Gift Vouchers

• Rocksport Gift Vouchers can be redeemed against one of any Rocksport activity, inclusive of Caving, Climbing or Black Cat Free Fall.
• Rocksport Gift Vouchers can be purchased for an Adult or Child. Age restrictions apply.
• Rocksports activities are subject to availability on any given day and as such, if you have a preferred activity selection we strongly recommend booking as far in advance as possible to avoid disappointment.

Cancellation or changes to the booking by the customer or Cheddar Gorge & Caves

• Cheddar Gorge & Caves requires Rocksport participants to reach us at least 15 minutes in advance of their activity start time.
• Every participant is required to complete a Waiver before taking part in a Rocksport Activity. Guests who do not sign a Waiver, or do not comply with any of the terms set out within the Waiver, may be refused entry or prohibited from taking part in Rocksport activities. Spectators and / or supervising guests may also be required to sign a Waiver.
• Cheddar Gorge & Caves reserves the right to cancel your activity with no refund if you arrive more than 10 minutes after your pre-booked time.
• Cheddar Gorge & Caves cannot be held responsible for the weather, and activities will usually go ahead under normal conditions. However in circumstances where the experience is cancelled by the Rocksport team due to weather constraints, an alternative date or activity will be arranged.
• Cheddar Gorge & Caves reserves the right to alter dates, times and prices or facilities for any reason without any prior notice.
• Cheddar Gorge & Caves reserves the right to reschedule any booked dates for Rocksport activities and will provide as much notice as possible; however in exceptional circumstances this cannot always be guaranteed.
• If a Rocksport activity is cancelled by Cheddar Gorge & Caves then an alternative date or activity will be arranged.
• Once the Rocksport activity date has been booked, it cannot be rescheduled and is non-refundable unless due to exceptional circumstances.
• If for any reason the ownership of the Rocksport activity voucher is in contention, we will automatically defer the ownership to the purchaser whose details were given on payment.
• Guest participation in Rocksport activities is voluntary and by participating guests acknowledge that they are aware of the risks involved. Cheddar Gorge & Caves accepts no responsibility and will not be liable for any loss, damage (including loss or damage to property) or injury arising from or in connection with Rocksport activities, as a result of the guest's failure to comply with safety recommendations and instructions from the Rocksport team. Cheddar Gorge & Caves does not, however, exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by the negligence of Cheddar Gorge & Caves.
• It is advised that participants hold their own personal sports or activity insurance when taking part in adventure activities. However, this is at each individual’s discretion as to whether they choose to cover themselves, and is not a prerequisite of participating in Rocksport activities.

• Each activity carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our Rocksport team turning you away on the day.
• Each activity, if being taken by children under 16 years of age requires at least one supervising adult over the age of 18 (1:9 ratio). For Junior Adventure Caving, there should be at least two supervising adults if more than six children are taking part (1:6, 2:8 ratios).
• There will be no refunds offered if you do not adhere to age or supervision restrictions.
• It is up to the individual to assess their own fitness levels for each activity, as some do require a degree of strength and mobility. If you are uncertain, please get in touch and discuss the activities with the team.
• Cheddar Gorge & Caves reserves the right to ask you not to continue with an experience if we feel you are not physically or mentally able to participate and pose a risk to yourself, other participants or Rocksport instructors.
• It is also up to the individual to make Cheddar Gorge & Caves aware of any serious health complaint that may put themselves or others at risk.
• Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved. Please contact Cheddar Gorge & Caves with any special requirements before booking to find out the most suitable activities available.
• If you do not book in your Rocksport activity to take place within the given 12 months validity, the voucher will become void and cannot be extended, refunded or transferred.
• Each Rocksport activity has a maximum capacity of ten participants. Unless you have purchased ten individual vouchers, or an exclusive session, it is very likely you will be sharing the activity with others. Please consider whether you are happy to share the experience. We encourage sympathetic language and behaviour in situations that call for it (for example, we will not allow overt profanity or adult themed language between participants). We also encourage camaraderie and support amongst the group, particularly in instances where participant may be feeling nervous.
• Each of the Rocksport activities have certain requirements from participants, such as maximum or minimum height, chest size, weight etc... There are also specific clothing requirements for each activity. On each activity web page you can view these requirements in full. Please ensure you have considered all of these before purchasing or booking. Cheddar Gorge & Caves cannot be responsible if you are not deemed able to take part in your activity due to not fulfilling one of these stated requirements. No refunds will be given in these instances, but as a gesture of goodwill, your activity vouchers can be exchanged for Cheddar Gorge & Caves Day Tickets for that date.

• £14.95 per person.
• The Vault can accommodate teams of 2 - 6 people.
• Please arrive at least 10 minutes before your booking is due to start.
• This experience lasts approximately 30 minutes.
• This experience is suitable for visitors aged 12 and over. Children under 16 years must be accompanied by a responsible ticketed adult. 
• Due to the nature of this experience it is not suitable for wheelchair users or people with limited mobility.  If you have additional needs or require an essential companion please call us on 01934 742343 to discuss your requirements. 
• The Vault is the shorter and easier of our two Escape Rooms so is a good place to start if you haven’t done an Escape Room before. Looking for something more challenging? Check out ‘Caved In’ or our combo ticket - Ultimate Escape! 

• £24.95 per person.
• Caved In can accommodate teams of 2 - 6 people.
• Please arrive at least 10 minutes before your experience is due to start.
• This experience lasts approximately 60 minutes.
• This experience is suitable for visitors aged 12 and over. Children under 16 years must be accompanied by a responsible ticketed adult.
• Though the experience has cave-like staging, no actual caving will be involved.
• Due to the nature of this experience it is not suitable for wheelchair users or people with limited mobility. If you have additional needs or require an essential companion please call us on 01934 742343 to discuss your requirements.  

• Cheddar Escape Rooms reserves the right to refuse entry.
• Cheddar Escape Rooms reserves the right to request further identification at the point of entry.
• Cheddar Escape Rooms operates a policy of no refunds or exchanges for tickets booked online
• Possession of the E-Ticketing booking confirmation will be regarded as proof of purchase and will entitle the holder to the relevant number and type of tickets purchased.
• Special events may occasionally necessitate restricted access or additional charges to Cheddar Gorge & Caves.
• Discounts to Cheddar Escape rooms may be introduced at certain times of the year at Cheddar Gorge & Caves' discretion.
• Cheddar Escape Rooms reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice.
• Cheddar Escape Rooms tickets purchased online are valid for the selected day, time and room only.
• A Cheddar Escape Rooms ticket does not give you access to additional Cheddar Gorge & Caves' attractions.
• Cheddar Escape Rooms reserves the right to refuse entry if guests arrive after their booked time. Regardless of start time, guests will be required to leave the booked room within their time slot.
• Failure to follow instruction of the Escape Room staff will result in your booking being cancelled and you will be asked to leave without refund.